Cancellation Policy
Easy cancellation process for your convenience
Free Cancellation Available | Full Refund Guaranteed
When Can You Cancel?
Before Shipment
Full cancellation allowed
Cancel anytime before order is shipped
100% full refund within 5-7 business days
No cancellation charges
After Shipment
Use return policy instead
Cannot cancel once order is shipped
Use our 7-day return policy instead
Free return shipping available
How to Cancel Your Order
Login
Sign in to your D'Maye Fashion account
My Orders
Go to "My Orders" section in your account
Select Order
Choose the order you want to cancel
Cancel
Click "Cancel Order" button
Pro Tip: You can also contact our customer support for instant cancellation assistance
Refund Process for Cancelled Orders
Instant Confirmation
You will receive an email and SMS confirmation immediately after cancellation
Refund Initiation
Refund is initiated immediately after order cancellation
Refund Timeline
Refund will be credited to your original payment method:
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Digital Wallets: 2-3 business days
Refund Notification
You will receive confirmation once refund is processed to your account
Non-Cancellable Items
The following items cannot be cancelled once ordered:
- Customized or made-to-order products
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards and e-vouchers
- Products with special promotional offers (check product details)
Partial Order Cancellation
If you have ordered multiple items and want to cancel only some of them:
- You can cancel individual items from your order
- Partial refund will be processed for cancelled items
- Remaining items will be shipped as per schedule
- Shipping charges may be adjusted based on final order value
Important Points to Remember
Time Sensitive: Once the order is shipped, you cannot cancel it. Please initiate returns instead.
Order Status: Check your order status before cancelling. If status shows "Shipped", use return policy.
100% Guaranteed: We guarantee full refund for all eligible cancellations with no hidden charges.
Need Help with Cancellation?
Our customer support team is available 24/7 to assist you